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Why Customer Success Teams Struggle and What Every CRO can do to Solve it
CS Corner

Why Customer Success Teams Struggle and What Every CRO can do to Solve it

In this article, we explore the biggest challenges Customer Success teams face and how they can overcome them by leveraging actionable data. Learn how aggregated and enriched CRM insights, real-time account Health Scores, and Playbooks can help teams move from reactive to proactive, drive retention, and unlock expansion opportunities.

Why Customer Success Teams Struggle and What Every CRO can do to Solve it
Monika Holland
June 2, 2025
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Customer Success
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Comparisons
Customer Success Vectors - What it is and why to adapt now
CS Corner
Customer Success Vectors - What it is and why to adapt now
Ruben Vleurick
Ruben Vleurick
April 6, 2022
Orchestrate your Team alignement to deliver customer success
CS Corner
Orchestrate your Team alignement to deliver customer success
Ruben Vleurick
Ruben Vleurick
April 6, 2022
Best in Class Sales to Customer Success Handoff in a few steps
RevOps Corner
Best in Class Sales to Customer Success Handoff in a few steps
Ruben Vleurick
Ruben Vleurick
April 5, 2022
How to Build Customer Success Playbooks
CS Corner
How to Build Customer Success Playbooks
Ruben Vleurick
Ruben Vleurick
April 4, 2022
How to implement great customer experience
CS Corner
How to implement great customer experience
Ruben Vleurick
Ruben Vleurick
March 29, 2022
Key User Adoption Rates - And How to measure them
CS Corner
Key User Adoption Rates - And How to measure them
Ruben Vleurick
Ruben Vleurick
March 23, 2022
Customer Profiling: Best Practices
RevOps Corner
Customer Profiling: Best Practices
Ruben Vleurick
Ruben Vleurick
March 22, 2022
How to improve Escalation Processes for best-in-class Customer Experience
CS Corner
How to improve Escalation Processes for best-in-class Customer Experience
Hans Ott
Hans Ott
March 21, 2022
Product Led Growth Metrics & How to track them
Product-led Growth
Product Led Growth Metrics & How to track them
Ruben Vleurick
Ruben Vleurick
March 15, 2022
Customer Advocacy Program - how to get started
CS Corner
Customer Advocacy Program - how to get started
Patrick Schumacher
Patrick Schumacher
March 14, 2022
11 lead scoring best practices
Product-led Growth
11 lead scoring best practices
Hans Ott
Hans Ott
March 10, 2022
How to Use Customer Segmentation to Improve Your Customer Experience
CS Corner
How to Use Customer Segmentation to Improve Your Customer Experience
Yves Delongie
Yves Delongie
February 21, 2022
5 things you can do to improve your customer retention rate
CS Corner
5 things you can do to improve your customer retention rate
Ruben Vleurick
Ruben Vleurick
February 14, 2022
Align your Team to achieve your Revenue Goals
RevOps Corner
Align your Team to achieve your Revenue Goals
Ruben Vleurick
Ruben Vleurick
February 14, 2022
Top 11 User Engagement Metrics To Track
CS Corner
Top 11 User Engagement Metrics To Track
Ruben Vleurick
Ruben Vleurick
February 10, 2022
8 Great Tips for Writing Awesome Customer Support Texts
CS Corner
8 Great Tips for Writing Awesome Customer Support Texts
Hans Ott
Hans Ott
February 9, 2022
What You Need to Know About Retention Rates
RevOps Corner
What You Need to Know About Retention Rates
Hans Ott
Hans Ott
February 9, 2022
How to optimise your sales process with better customer journey data
RevOps Corner
How to optimise your sales process with better customer journey data
Ruben Vleurick
Ruben Vleurick
January 27, 2022
How to find the ideal Customer Profile
RevOps Corner
How to find the ideal Customer Profile
Patrick Schumacher
Patrick Schumacher
January 20, 2022
8 Customer Data Management Best Practices
Product-led Growth
8 Customer Data Management Best Practices
Hans Ott
Hans Ott
January 20, 2022
The Customer Health Score and how to use it effectively
Product-led Growth
The Customer Health Score and how to use it effectively
Patrick Schumacher
Patrick Schumacher
December 13, 2021
Marketing affiliation platform Filiatly achieves 17% more conversions with journy.io
Use Cases
Marketing affiliation platform Filiatly achieves 17% more conversions with journy.io
Yves Delongie
Yves Delongie
November 30, 2021
How to pro-actively offer customer support through enriched customer data
CS Corner
How to pro-actively offer customer support through enriched customer data
Patrick Schumacher
Patrick Schumacher
November 16, 2021
Feature Friday: HubSpot Integration
Feature Highlights
Feature Friday: HubSpot Integration
Yves Delongie
Yves Delongie
November 5, 2021
How to strengthen your customer relationships
RevOps Corner
How to strengthen your customer relationships
Patrick Schumacher
Patrick Schumacher
October 21, 2021
Customer engagement platform Vectera uses journy.io to improve acquisition, conversion and retention.
Use Cases
Customer engagement platform Vectera uses journy.io to improve acquisition, conversion and retention.
Yves Delongie
Yves Delongie
October 20, 2021
How success plans help to predict Revenue
RevOps Corner
How success plans help to predict Revenue
Patrick Schumacher
Patrick Schumacher
October 12, 2021
B2B sales enablement platform Emlen partners with journy.io to achieve product-led growth
Use Cases
B2B sales enablement platform Emlen partners with journy.io to achieve product-led growth
Yves Delongie
Yves Delongie
October 10, 2021
Siloed Data - How to free up a precious resource
Product-led Growth
Siloed Data - How to free up a precious resource
Patrick Schumacher
Patrick Schumacher
August 16, 2021
What is a Customer Data Platform (CDP)?
Feature Highlights
What is a Customer Data Platform (CDP)?
Yves Delongie
Yves Delongie
July 14, 2021
The Missing Layer in Your PLG Tech Stack: How Journy.io Helps You Win
Product-led Growth
The Missing Layer in Your PLG Tech Stack: How Journy.io Helps You Win
Monika Holland
Monika Holland
March 25, 2025
The importance of real-time data in a PLG/PLS motion
Product-led Growth
The importance of real-time data in a PLG/PLS motion
Yves Delongie
Yves Delongie
August 30, 2023
How product-led should you be?
Product-led Growth
How product-led should you be?
Yves Delongie
Yves Delongie
August 2, 2023
What to expect from a PLG CRM in a hybrid SLG/PLG environment
Product-led Growth
What to expect from a PLG CRM in a hybrid SLG/PLG environment
Yves Delongie
Yves Delongie
July 26, 2023
How product-led growth and sales-led growth can blend to capture full business’ potential
Product-led Growth
How product-led growth and sales-led growth can blend to capture full business’ potential
Yves Delongie
Yves Delongie
February 28, 2023
Better serving EasyOrder customers, by automatically identifying their each needs.
Product-led Growth
Better serving EasyOrder customers, by automatically identifying their each needs.
Yves Delongie
Yves Delongie
September 28, 2022
Product-Led vs Sales-Led Growth: The Ultimate Guide
Product-led Growth
Product-Led vs Sales-Led Growth: The Ultimate Guide
Ruben Vleurick
Ruben Vleurick
May 25, 2022
5 Product Led Growth Companies Doing It Right And Why
Product-led Growth
5 Product Led Growth Companies Doing It Right And Why
Ruben Vleurick
Ruben Vleurick
May 12, 2022
How To Adopt A Product Led Growth Strategy
Product-led Growth
How To Adopt A Product Led Growth Strategy
Yves Delongie
Yves Delongie
May 6, 2022
What is Product Led Growth (PLG)? Theory, Examples and Key Metrics
Product-led Growth
What is Product Led Growth (PLG)? Theory, Examples and Key Metrics
Ruben Vleurick
Ruben Vleurick
May 4, 2022
The Voice of Customer - Why is it so important?
Product-led Growth
The Voice of Customer - Why is it so important?
Ruben Vleurick
Ruben Vleurick
April 19, 2022
Fuel your Product Led Growth with firstclass Customer Data
Product-led Growth
Fuel your Product Led Growth with firstclass Customer Data
Yves Delongie
Yves Delongie
April 18, 2022
Product Led Growth Metrics & How to track them
Product-led Growth
Product Led Growth Metrics & How to track them
Ruben Vleurick
Ruben Vleurick
March 15, 2022
11 lead scoring best practices
Product-led Growth
11 lead scoring best practices
Hans Ott
Hans Ott
March 10, 2022
8 Customer Data Management Best Practices
Product-led Growth
8 Customer Data Management Best Practices
Hans Ott
Hans Ott
January 20, 2022
The Customer Health Score and how to use it effectively
Product-led Growth
The Customer Health Score and how to use it effectively
Patrick Schumacher
Patrick Schumacher
December 13, 2021
Siloed Data - How to free up a precious resource
Product-led Growth
Siloed Data - How to free up a precious resource
Patrick Schumacher
Patrick Schumacher
August 16, 2021
How to make behavioral customer data actionable?
Product-led Growth
How to make behavioral customer data actionable?
Patrick Schumacher
Patrick Schumacher
July 13, 2021
Improving PLG playbooks for B2B SaaS through relationship properties
Feature Highlights
Improving PLG playbooks for B2B SaaS through relationship properties
Yves Delongie
Yves Delongie
April 19, 2023
Smart Signals: Machine learning model for predicting conversion, expansion and churn
Feature Highlights
Smart Signals: Machine learning model for predicting conversion, expansion and churn
Yves Delongie
Yves Delongie
November 13, 2022
Playbooks: Running customer engagement experiments against maximum conversion
Feature Highlights
Playbooks: Running customer engagement experiments against maximum conversion
Yves Delongie
Yves Delongie
October 18, 2022
Inbox: When supervised outreach is required
Feature Highlights
Inbox: When supervised outreach is required
Hans Ott
Hans Ott
October 13, 2022
Stage View: Discover your product-led growth pipeline
Feature Highlights
Stage View: Discover your product-led growth pipeline
Yves Delongie
Yves Delongie
September 25, 2022
Property Analytics: Discovering your customer commonalities
Feature Highlights
Property Analytics: Discovering your customer commonalities
Hans Ott
Hans Ott
September 20, 2022
Event Computed Properties: Transforming platform events into actionable triggers
Feature Highlights
Event Computed Properties: Transforming platform events into actionable triggers
Hans Ott
Hans Ott
September 13, 2022
Feature Friday: HubSpot Integration
Feature Highlights
Feature Friday: HubSpot Integration
Yves Delongie
Yves Delongie
November 5, 2021
What is a Customer Data Platform (CDP)?
Feature Highlights
What is a Customer Data Platform (CDP)?
Yves Delongie
Yves Delongie
July 14, 2021
Feature Friday: Health Scoring
Feature Highlights
Feature Friday: Health Scoring
Patrick Schumacher
Patrick Schumacher
June 25, 2021
An effective Single Source of Truth for your Customer Data
Feature Highlights
An effective Single Source of Truth for your Customer Data
Patrick Schumacher
Patrick Schumacher
November 25, 2020
How to add live B2B SaaS metrics and PLG triggers to Brevo (formerly SendInBlue)?
Use Cases
How to add live B2B SaaS metrics and PLG triggers to Brevo (formerly SendInBlue)?
Hans Ott
Hans Ott
September 6, 2023
How to add live SaaS metrics and PLG triggers to HubSpot, through journy.io
Use Cases
How to add live SaaS metrics and PLG triggers to HubSpot, through journy.io
Yves Delongie
Yves Delongie
July 5, 2023
Supporting B2C & B2B GTM motions, simultaneously
Use Cases
Supporting B2C & B2B GTM motions, simultaneously
Yves Delongie
Yves Delongie
June 19, 2023
How to stream product-led growth data to 400+ Segment destinations, in real-time
Use Cases
How to stream product-led growth data to 400+ Segment destinations, in real-time
Hans Ott
Hans Ott
February 3, 2023
Marketing affiliation platform Filiatly achieves 17% more conversions with journy.io
Use Cases
Marketing affiliation platform Filiatly achieves 17% more conversions with journy.io
Yves Delongie
Yves Delongie
November 30, 2021
Customer engagement platform Vectera uses journy.io to improve acquisition, conversion and retention.
Use Cases
Customer engagement platform Vectera uses journy.io to improve acquisition, conversion and retention.
Yves Delongie
Yves Delongie
October 20, 2021
B2B sales enablement platform Emlen partners with journy.io to achieve product-led growth
Use Cases
B2B sales enablement platform Emlen partners with journy.io to achieve product-led growth
Yves Delongie
Yves Delongie
October 10, 2021
Enhancing Your CRM with Journy.io : Complete Account Health Scores that Drive Commercial Outcomes
RevOps Corner
Enhancing Your CRM with Journy.io : Complete Account Health Scores that Drive Commercial Outcomes
Monika Holland
Monika Holland
March 2, 2025
The future of Product-Led Sales: 5 Predictions
RevOps Corner
The future of Product-Led Sales: 5 Predictions
Yves Delongie
Yves Delongie
September 19, 2023
Best in Class Sales to Customer Success Handoff in a few steps
RevOps Corner
Best in Class Sales to Customer Success Handoff in a few steps
Ruben Vleurick
Ruben Vleurick
April 5, 2022
Customer Profiling: Best Practices
RevOps Corner
Customer Profiling: Best Practices
Ruben Vleurick
Ruben Vleurick
March 22, 2022
Align your Team to achieve your Revenue Goals
RevOps Corner
Align your Team to achieve your Revenue Goals
Ruben Vleurick
Ruben Vleurick
February 14, 2022
What You Need to Know About Retention Rates
RevOps Corner
What You Need to Know About Retention Rates
Hans Ott
Hans Ott
February 9, 2022
How to optimise your sales process with better customer journey data
RevOps Corner
How to optimise your sales process with better customer journey data
Ruben Vleurick
Ruben Vleurick
January 27, 2022
How to find the ideal Customer Profile
RevOps Corner
How to find the ideal Customer Profile
Patrick Schumacher
Patrick Schumacher
January 20, 2022
How to strengthen your customer relationships
RevOps Corner
How to strengthen your customer relationships
Patrick Schumacher
Patrick Schumacher
October 21, 2021
How success plans help to predict Revenue
RevOps Corner
How success plans help to predict Revenue
Patrick Schumacher
Patrick Schumacher
October 12, 2021
Why Customer Success Teams Struggle and What Every CRO can do to Solve it
CS Corner
Why Customer Success Teams Struggle and What Every CRO can do to Solve it
Monika Holland
Monika Holland
June 2, 2025
SaaS Alert: Churn is at all times high. Here is what you can do to protect Revenue
CS Corner
SaaS Alert: Churn is at all times high. Here is what you can do to protect Revenue
Monika Holland
Monika Holland
March 20, 2025
5 Strategies Every VP of Customer Success Should Implement to Unlock Retention and Reduce Churn
CS Corner
5 Strategies Every VP of Customer Success Should Implement to Unlock Retention and Reduce Churn
Monika Holland
Monika Holland
January 23, 2025
How to reduce your SaaS Customer Churn
CS Corner
How to reduce your SaaS Customer Churn
Ruben Vleurick
Ruben Vleurick
April 18, 2022
Customer Success Vectors - What it is and why to adapt now
CS Corner
Customer Success Vectors - What it is and why to adapt now
Ruben Vleurick
Ruben Vleurick
April 6, 2022
Orchestrate your Team alignement to deliver customer success
CS Corner
Orchestrate your Team alignement to deliver customer success
Ruben Vleurick
Ruben Vleurick
April 6, 2022
How to Build Customer Success Playbooks
CS Corner
How to Build Customer Success Playbooks
Ruben Vleurick
Ruben Vleurick
April 4, 2022
How to implement great customer experience
CS Corner
How to implement great customer experience
Ruben Vleurick
Ruben Vleurick
March 29, 2022
Key User Adoption Rates - And How to measure them
CS Corner
Key User Adoption Rates - And How to measure them
Ruben Vleurick
Ruben Vleurick
March 23, 2022
How to improve Escalation Processes for best-in-class Customer Experience
CS Corner
How to improve Escalation Processes for best-in-class Customer Experience
Hans Ott
Hans Ott
March 21, 2022
Customer Advocacy Program - how to get started
CS Corner
Customer Advocacy Program - how to get started
Patrick Schumacher
Patrick Schumacher
March 14, 2022
How to Use Customer Segmentation to Improve Your Customer Experience
CS Corner
How to Use Customer Segmentation to Improve Your Customer Experience
Yves Delongie
Yves Delongie
February 21, 2022
5 things you can do to improve your customer retention rate
CS Corner
5 things you can do to improve your customer retention rate
Ruben Vleurick
Ruben Vleurick
February 14, 2022
Top 11 User Engagement Metrics To Track
CS Corner
Top 11 User Engagement Metrics To Track
Ruben Vleurick
Ruben Vleurick
February 10, 2022
8 Great Tips for Writing Awesome Customer Support Texts
CS Corner
8 Great Tips for Writing Awesome Customer Support Texts
Hans Ott
Hans Ott
February 9, 2022
How to pro-actively offer customer support through enriched customer data
CS Corner
How to pro-actively offer customer support through enriched customer data
Patrick Schumacher
Patrick Schumacher
November 16, 2021
The ultimate success plan template
CS Corner
The ultimate success plan template
Patrick Schumacher
Patrick Schumacher
April 21, 2021
Measuring Customer Loyalty: How to track it?
CS Corner
Measuring Customer Loyalty: How to track it?
Patrick Schumacher
Patrick Schumacher
March 25, 2021
A Winning User Adoption Strategy
CS Corner
A Winning User Adoption Strategy
Patrick Schumacher
Patrick Schumacher
March 8, 2021
The Ultimate Guide to Understanding Product Features and Benefits for Successful Product-Led Growth
Product-led Growth
The Ultimate Guide to Understanding Product Features and Benefits for Successful Product-Led Growth
Yves Delongie
Yves Delongie
October 19, 2023
The Power of Product-Led Growth: A Comprehensive Guide with Examples
Product-led Growth
The Power of Product-Led Growth: A Comprehensive Guide with Examples
Yves Delongie
Yves Delongie
October 19, 2023
The Ultimate Guide to Developing a Winning Product-Led Growth Strategy
Product-led Growth
The Ultimate Guide to Developing a Winning Product-Led Growth Strategy
Yves Delongie
Yves Delongie
October 19, 2023
The Power of Product-Led Growth: Explained, Core Principles, and Real-Life Examples
Product-led Growth
The Power of Product-Led Growth: Explained, Core Principles, and Real-Life Examples
Yves Delongie
Yves Delongie
October 19, 2023
The Power of Product-Led Growth: A Comprehensive Guide for SaaS Companies
Product-led Growth
The Power of Product-Led Growth: A Comprehensive Guide for SaaS Companies
Yves Delongie
Yves Delongie
October 19, 2023
The Ultimate Guide to Product-Led Growth: Unveiling Realities, Strategies, Metrics, and Examples
Product-led Growth
The Ultimate Guide to Product-Led Growth: Unveiling Realities, Strategies, Metrics, and Examples
Yves Delongie
Yves Delongie
October 19, 2023
Mastering Product-Led Growth: A Comprehensive Guide for SaaS Companies in 2023
Product-led Growth
Mastering Product-Led Growth: A Comprehensive Guide for SaaS Companies in 2023
Yves Delongie
Yves Delongie
October 19, 2023
Product-Led Growth: A Comprehensive Guide to Driving Success
Product-led Growth
Product-Led Growth: A Comprehensive Guide to Driving Success
Yves Delongie
Yves Delongie
October 19, 2023
Unlocking the Power of Product-Led Growth: A Comprehensive Guide
Product-led Growth
Unlocking the Power of Product-Led Growth: A Comprehensive Guide
Yves Delongie
Yves Delongie
October 19, 2023
Unlocking Growth Potential: Exploring Examples and Benefits of Product-Led Growth
Product-led Growth
Unlocking Growth Potential: Exploring Examples and Benefits of Product-Led Growth
Yves Delongie
Yves Delongie
October 19, 2023
The Power of Self-Service: Unveiling the Key Benefits for Product-Led Growth
Product-led Growth
The Power of Self-Service: Unveiling the Key Benefits for Product-Led Growth
Yves Delongie
Yves Delongie
October 19, 2023
The Ultimate Guide to Product-Led Growth: Definition and Examples
Product-led Growth
The Ultimate Guide to Product-Led Growth: Definition and Examples
Yves Delongie
Yves Delongie
October 19, 2023
The Rise of SaaS Growth: Understanding Product-Led Growth Fundamentals
Product-led Growth
The Rise of SaaS Growth: Understanding Product-Led Growth Fundamentals
Yves Delongie
Yves Delongie
October 19, 2023
Customer Retention: Product Led Growth Explained
Product-led Growth
Customer Retention: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Churn Rate: Product Led Growth Explained
Product-led Growth
Churn Rate: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Upselling: Product Led Growth Explained
Product-led Growth
Upselling: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Cross-Selling: Product Led Growth Explained
Product-led Growth
Cross-Selling: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Product Adoption: Product Led Growth Explained
Product-led Growth
Product Adoption: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
User Onboarding: Product Led Growth Explained
Product-led Growth
User Onboarding: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Virality: Product Led Growth Explained
Product-led Growth
Virality: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Net Promoter Score (NPS): Product Led Growth Explained
Product-led Growth
Net Promoter Score (NPS): Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Sales Qualified Leads (SQL): Product Led Growth Explained
Product-led Growth
Sales Qualified Leads (SQL): Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Product Qualified Leads (PQL): Product Led Growth Explained
Product-led Growth
Product Qualified Leads (PQL): Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Customer Satisfaction (CSAT): Product Led Growth Explained
Product-led Growth
Customer Satisfaction (CSAT): Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Customer Success: Product Led Growth Explained
Product-led Growth
Customer Success: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Lifetime Value (LTV): Product Led Growth Explained
Product-led Growth
Lifetime Value (LTV): Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Customer Acquisition Cost (CAC): Product Led Growth Explained
Product-led Growth
Customer Acquisition Cost (CAC): Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
User Experience (UX): Product Led Growth Explained
Product-led Growth
User Experience (UX): Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Conversion Rate: Product Led Growth Explained
Product-led Growth
Conversion Rate: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
Freemium Model: Product Led Growth Explained
Product-led Growth
Freemium Model: Product Led Growth Explained
Yves Delongie
Yves Delongie
September 18, 2023
HubSpot vs. Journy.io: Which Customer Data Tool Delivers the Insights Your SaaS Business Needs?
Journy in Comparison
HubSpot vs. Journy.io: Which Customer Data Tool Delivers the Insights Your SaaS Business Needs?
Monika Holland
Monika Holland
January 23, 2025
Journy vs Mixpanel: Which Platform Fits Your PLG Growth Strategy?
Journy in Comparison
Journy vs Mixpanel: Which Platform Fits Your PLG Growth Strategy?
Monika Holland
Monika Holland
December 26, 2024

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