journy.io | Pricing

Features

All our pricing models are full-featured.

 Lifecycle Stage Management

Define the rules that define when a customer is to be in a certain customer lifecycle (funnel) stage, and journy.io will have each account and user correctly attributed.

 Health & Engagement Scoring

Upon defining rules for bad and good health, for each stage separately, you’ll see which accounts and users and associated monetary values are in good, bad and normal health.

 PQL Segments & Personas

Define the rules that define when a customer is to be regarded as a product qualified lead for further processing in engagement automations. These segments and personas are dynamic and automatically applied upon condition changes.

 Buying & Churn Risk Signals

Define the rules for when a customer is most likely to buy or to renew/upsell or to churn, based on combinations of events and customer properties. journy.io will have each account and user correctly attributed when criteria is met.

 Playbook Actions

Define the actions to be performed when accounts and users have signals added, or removed. journy.io will have each account and user correctly attributed, and actions are batched and immediately performed.

 Feature & Marketing Analytics

Get powerful insights on any element that influences user behaviour, such as events, screens, channels, campaigns, content, etc. Use these insights to define stages, health, signals and segments.

 Customer Data Platform

Easily collect customer data and events from SaaS platform, website and ecosystem apps; enrich the data with PLG intelligence, and sync it all to the tools you already use. Supported tools include CRMs, support ticketing systems, marketing automation platforms and other best-in-class customer apps. Additionally, carry out just-in-time actions when signals are triggered, such as sending messages, adding tasks, creating tickets, adding to automation sequences.

Frequently Asked Questions

Transparency is our motto.

What is included in the trial version?

Everything! With the trial version, you’ll get access to every feature for 14 days! When the trial version ends, you’ll be asked to select your plan and enter your credit card or give us a in-app ping to send you an invoice for the amount of contacts you'll need to process.

When do I need to update to a paying/higher plan?

Once you’ve reached 90% of the current plan’s data or history boundary, you will start receiving notifications that data will be cut-off at your plan’s contact limit, on a first-in, first-deleted basis. If you do not want to lose these unique visitors, leads or customers, you should add capacity by moving to a larger plan.

What is a ‘contact’?

A ‘contact’ is an identified person or account. One account with two users would count as three contacts.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, AMEX, Discover, JCB, Ideal, Maestro.

How long does it take to set up?

Journy.io baseline setup for website and tech stack sources is typically completed in under one hour. It includes entering a CNAME onto your DNS and setting a snippet onto all your webpages. For cloud and mobile apps, it can be done in a few days — even less, in a couple of hours — if your dev team is ready to put their 100% on it, to integrating our clear-cut straight-forward SDKs. The remainder of the setup is based on the amount of destinations, the properties mapping and the amount of channels, campaigns and events you want to register. But almost everything is discovered automatically, so that really won’t take much time neither…

How much effort is needed to maintain and operate?

Maintenance with journy.io is very light-weight and is reactive. Beyond the week-over-week reviewing of insights you get from journy.io, the reactive maintenance part represents setting up new parameters when any unknown channel/campaign/event values are auto-detected by the system. Typically a few hours the first week, then about 15-30 minutes each following week to keep every context parameter up to date.

What happens when my contact limit is reached?

When the limit of contacts has been reached, the oldest contact will be marked as deleted in our database. You’ll be notified well in advance in order to upgrade your capacity by upgrading your subscription plan. When you upgrade a plan, your marked-as-deleted contacts within the new contacts boundaries will be restored! So, you don’t really lose data…you just can’t see them if you don’t pay for it!

Do we comply with GDPR when using your platform?

Yes! If you create an account, you agree to our Data Processing Agreement (DPA) that states that you clearly need to ask permission to your web- and(!) app users to accept cookies from journy.io, for the purpose of monitoring their actions. Only when endusers agree, can you provide us events and data that we will process and keep. We will never share any data to any 3rd party, be it the data itself, any derived intelligence from that data, or even analytics on that data. The data remains your property. journy.io merely processes it for you. We further also allow you to support your users in their request to view which data you hold on them, or to delete all their data if they request you to do so.

Incredible Value
@ Affordable Price

Select active contacts

Features

Frequently Asked Questions

Set up journy.io
in under one hour

Incredible Value@ Affordable Price

Select active contacts

Features

Frequently Asked Questions

Set up journy.ioin under one hour

Incredible Value
@ Affordable Price

Set up journy.io
in under one hour