Pricing

Features

All our pricing models are full-featured.

 Health and Engagement Scoring

Upon defining rules for bad and good health, for each stage, you’ll see which accounts and users and associated monetary values are in good, bad and normal health.

 Lifecycle Stage Management

Define the rules for when a customer is assumed to be in a certain customer lifecycle (funnel) stage, and journy.io will have each account and user correctly attributed.

 Buying & Upsell Signals

Define the rules for when a customer is most likely to buy or to renew/upsell, based on combinations of events and customer properties. journy.io will have each account and user correctly attributed when criteria is met.

 Churn Risk & Detection

Define the rules for when a customer is considered churned, based on combinations of events and customer properties. journy.io will have each account and user correctly attributed.

 Feature Adoption & Performance

Each individual customer has a summary flow of occurred features, represented by registered events. Taken a group segment of customers, you can see how each of these features/events contribute to a customer being of certain health and in certain stage.

 Dynamic Customer Segments

Define the rules for dynamic account and user segments, and journy.io will have each account and user correctly assigned within each segment. The moment conditions for a customer changes, segments are re-assigned.

 Customer Data Platform

Easily collect customer data and events from website and platform; enrich the data with health and engagement metrics, segments, stage and other customer intelligence, and sync it all to the tools you already use. Supported tools include CRMs, support ticketing systems, marketing automation platforms and other best-in-class customer apps.

Data-driven leaders know...

Robbie Demeyer
Chief Executive Officer



We started off with journy.io to share web and trial data into our CRM and CSM platforms, so we could start calling prospects about the features [we now knew] they were struggling with. We've since added health, upsell and churn insights to better prioritise our efforts.

Frequently Asked Questions

Transparency is our motto.

What is included in the trial version?

Everything! With the trial version, you’ll get access to every feature for 14 days! When the trial version ends, you’ll be asked to select your plan and enter your credit card or give us a in-app ping to send you an invoice for the amount of contacts you'll need to process.

When do I need to update to a paying/higher plan?

Once you’ve reached 90% of the current plan’s data or history boundary, you will start receiving notifications that data will be cut-off at your plan’s contact limit, on a first-in, first-deleted basis. If you do not want to lose these unique visitors, leads or customers, you should add capacity by moving to a larger plan.

What is a ‘contact’?

A ‘contact’ is an unidentified or identified person, with a sequence of touchpoints from all devices or from source event. If a person visits your website —unidentified— with his laptop and his phone, this would count for 2 contacts as long as she/he is not identified. If these 2 virtual contacts get identified as being the same person, they get merged into one contact. If one of these 2 original (sub-)contacts gets re-identified to belonging to another person, the merged contact is split up again into 2 separate contacts. Contacts are typically identified as having the same email address.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, AMEX, Discover, JCB, Ideal, Maestro.

How long does it take to set up?

Journy.io baseline setup for website and tech stack sources is typically completed in under one hour. It includes entering a CNAME onto your DNS and setting a snippet onto all your webpages. For cloud and mobile apps, it can be done in a few days — even less — if you convince your dev team to put their minds to it, to integrating our clear-cut straight-forward SDKs. The remainder of the setup is based on the amount of destinations, the properties mapping and the amount of channels, campaigns and events you want to register. But almost everything is discovered automatically, so that won’t take much time neither…

How much effort is needed to maintain and operate?

Maintenance with journy.io is very light-weight and is reactive. Beyond the week-over-week reviewing of insights you get from journy.io, the reactive maintenance part represents setting up new parameters when any unknown channel/campaign/event values are auto-detected by the system. Typically a few hours the first week, then about 15-30 minutes each following week to keep every context parameter up to date.

What happens when my contact limit is reached?

When the limit of contacts has been reached, the oldest contact will be marked as deleted in our database. You’ll be notified well in advance in order to upgrade your capacity by upgrading your subscription plan. When you upgrade a plan, your marked-as-deleted contacts within the new contacts boundaries will be restored! So, you don’t really lose data…you just can’t see them if you don’t pay for it!

Do we comply with GDPR when using your platform?

Yes! If you create an account, you agree to our Data Processing Agreement (DPA) that states that you clearly need to ask permission to your web- and(!) app users to accept cookies from journy.io, for the purpose of monitoring their actions. Only when endusers agree, can you provide us events and data that we will process and keep. We will never share any data to any 3rd party, be it the data itself, any derived intelligence from that data, or even analytics on that data. The data remains your property. journy.io merely processes it for you. We further also allow you to support your users in their request to view which data you hold on them, or to delete all their data if they request you to do so.

Get started with journy.io in under one hour

Book a meeting with one of our experts and let’s get you started.

REQUEST Free Trial

Connect Sources

One-click integration with your HubSpot, Salesforce, Stripe, Zendesk, Segment, Intercom, and many more...

* Native connection to your SaaS platform, requires SDK integration.

Analyse Influx

Monitor incoming data and events, and enjoy a 360-holistic view of your customers. See which features, content and interactions are most relevant to achieving your goals.

* No coding required.

Build Intelligence

Start with simple rules on what defines stages, health profiles, buying signals, upsell moments, churn detection and specific segments.

* No coding required.

Sync Destinations

Set up destinations, and map customer intelligence to custom fields, making them actionable throughout your workflows.

* No coding required.

Incredible Value@ Affordable Price

Features

Data-driven leaders know...

Frequently Asked Questions

Get started with journy.io in under one hour

Incredible Value
@ Affordable Price