journy.io | Pricing

Features

All our pricing models are full-featured.

 Lifecycle Stage Management

Define simple rules that define the stages a customer traverses along his/her journey.

 Machine Learning - Smart Signals

journy.io learns from each past conversion and automatically defines rules for identifying future conversion, expansion and churn candidates.

 PLG, Health & Custom Scores

Out of Smart and manual signals, important PLG and Health related scores are being automatically computed. Additionally, journy.io allows for building additional scores.

 Auto PQL & Churn Risk Detection

Conversion, Expansion and Churn candidates are automatically detected through signals and scores, used as trigger for automation playbooks.

 Playbook Actions

Define the actions to be performed when accounts and users have PLG signals triggered. Monitor if these customers reach Playbook goals and over time, optimise playbook for goal conversion.

 Inbox with Cases & Tasks

When customer engagement requires supervised/manual outreach, journy.io offers an inbox where cases are submitted to, including step-by-step tasks. Once a case closed or assigned to someone else, a next one awaits intervention.

 Product Analytics

Get powerful insights on any element that influences user behaviour, such as property, events, screens, content, etc. Use these insights to quickly define PLG signals and segments.

 Customer Data Platform

Easily collect customer data and events from SaaS platform, website and ecosystem apps; enrich the data with PLG intelligence, and sync it all to the tools you already use.

Frequently Asked Questions

Transparency is our motto.

What is included in the trial version?

Everything! With the trial version, you’ll get access to every feature for 14 days! When the trial version ends, you’ll be asked to select your plan and enter your credit card or give us a in-app ping to send you an invoice for the amount of contacts you'll need to process.

When do I need to update to a paying/higher plan?

Once you’ve reached 90% of the current plan’s data boundary, you will start receiving notifications that data will be cut-off at your plan’s contact limit, on a first-in, first-deleted basis. If you do not want to lose these unique leads and customers, you should add capacity by moving to a larger plan.

What is a ‘contact’?

A ‘contact’ is an identified person or account. One account with two users would count as three contacts.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, AMEX, Discover, JCB, Ideal, Maestro.

How long does it take to set up?

Journy.io baseline setup for website and tech stack sources is typically completed in under one hour. For tracking your website, It represents entering a CNAME onto your DNS and setting a snippet onto all your webpages. For cloud and mobile apps, it can be done in a few days if your dev team can focus their time on it, on integrating our clear-cut straight-forward SDKs. Typically, we see full implementations being done in 2-3 weeks, after which customers are fully operational.

How much effort is needed to maintain and operate?

Maintenance with journy.io PLG signals is very light-weight and is rather reactive. After a while you may see (but not necessarily!) that signals loose their strength for which you then need to re-analyse your key segment's product usage and properties, and re-define signals. This is typically done once a year, ONLY when tackling new types of leads that use the product differently than the previous segment. Otherwise, there is no maintenance at all.

What happens when my contact limit is reached?

When the limit of contacts has been reached, the oldest contact will be marked as deleted in our database. You’ll be notified well in advance in order to upgrade your capacity by upgrading your subscription plan. When you upgrade a plan, your marked-as-deleted contacts within the new contacts boundaries will be restored! So, you don’t really lose data…you just can’t see them if you don’t pay for it!

Do we comply with GDPR when using your platform?

Yes! If you create an account, you agree to our Data Processing Agreement (DPA) that states that you clearly need to ask permission to your web- and(!) app users to accept cookies from journy.io, for the purpose of monitoring their actions. Only when endusers agree, can you provide us events and data that we will process and keep. We will never share any data to any 3rd party, be it the data itself, any derived intelligence from that data, or even analytics on that data. The data remains your property. journy.io merely processes it for you. We further also allow you to support your users in their request to view which data you hold on them, or to delete all their data if they request you to do so.

Incredible Value
@ Affordable Price

Select active contacts

Features

Frequently Asked Questions

Set up journy.io
in under one hour

Incredible Value@ Affordable Price

Select active contacts

Features

Frequently Asked Questions

Set up journy.ioin under one hour

Incredible Value
@ Affordable Price

Set up journy.io
in under one hour