Works for B2C, traditional B2B and SaaS. Intelligence is only computed on end-users who consented to it, as per GDPR/CCPA.
Data-driven leaders know...
Robbie Demeyer Chief Executive Officer
We started off with journy.io to share web and trial data into our CRM and CSM platforms, so we could start calling prospects about the features [we now knew] they were struggling with. We've since added health, upsell and churn insights to better prioritise our efforts.
Changing the way you do business in the tools you already use.
Convert more leads through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics and behaviour-based personas, resulting in bottom-line more conversions.
journy.io integrates with your entire tech stack, including website and platform, to provide a single holistic view of your accounts and users.
B2B first, B2C included
journy.io was build from the ground up to support B2B, as accounts are handled as separate user-linked entities, not just users grouped together.
Attribute a value to each account and user, and you get clearcut indications on how healthy your business is, and how much revenue is at risk of churning.
No Code, No SQL
Don't invest in raw data lakes and -engineers to do a job that's easier done by business executives through simple point and click.
Health scores, stages, segments and other engagement metric definitions are rule-based, on any possible customer property, event, interaction or datapoint.
Build own metrics
You can optionally create your own health and engagement metrics through simple logical, mathematical and time-related functions.
Align all of your workflows around consistent customer insights
Centrally collect and unify events and data from your website, apps and tech stack. journy.io adds health, stages, buying and upsell signals, churn risk and other intelligence. Sync all back to the customer tools you already use, enforcing consistency in your workflows.
Deal Closed Won
Stage: Health: Health Score: App ID: ABC-1234567-DEF Segments: Fast Buyer, Facebook, ChurnRisk Open Ticket: S001-ABC-4321 MRR: €299.00 Support Contract: Standard
App Feature One
Stage: Health: Viewed Pricing Page: Yes Role: Admin Tried Feature One: Yes Last Help Article: Easy Onboard Next Payment Cycle: April 1st First Feature Flow: