Put your customers at the centre of everything you do
Monitor all of your leads and customers, from very first web visit to becoming a paying customer or possibly churning. Discover how engaged they are on your social channels, website and platforms, during each stage of the funnel. Group them into specific segments, and use their individual engagement metrics throughout your entire tech stack.
Works for B2C, traditional B2B and SaaS. Intelligence is only computed on end-users who consented to it, as per GDPR/CCPA.
Robbie Demeyer Chief Executive Officer
We started off with journy.io to share web and trial data into our CRM, so we could start calling prospects about the features [we now knew] they were struggling with. We've since added health and lead qualification metrics to better prioritise our sales efforts.
See how healthy each individual customer is, or isn't
With journy.io's health score and engagement metrics, you'll get a better idea of who's active on your platforms, and who isn't, from group segments, down to the individual level.
Collected information from website, platform and mobile apps; even from different devices, are unified and presented in one single customer view.
Monitoring customer behaviour potentially starts with a click on a post on a social channel, and is taken into account when analysing journeys.
Attribute a value to each account and user, and you get clearcut indications on how healthy your business is, and how much revenue is at risk of churning.
When new channels, campaigns and event types are discovered, you get instant notifications by email and on Slack.
Health scores, stages, segments and engagement metrics definitions are rule-based, on any possible customer property, event or interaction.
Build own metrics
You can optionally create your own health and engagement metrics through simple logical, mathematical and time-related functions.
Integrate customer intelligence into all your workflows
Easily collect and unify events and data from your website, apps and tech stack. journy.io adds health, stages, segments, feature adoption, churn risk and other intelligence. Sync all back to the customer tools you already use in your workflows.
Deal Closed Won
Stage: Health: Health Score: App ID: ABC-1234567-DEF Segments: Fast Buyer, Facebook, ChurnRisk Open Ticket: S001-ABC-4321 MRR: €299.00 Support Contract: Standard
App Feature One
Stage: Health: Viewed Pricing Page: Yes Role: Admin Tried Feature One: Yes Last Help Article: Easy Onboard Next Payment Cycle: April 1st First Feature Flow:
Convert more leads through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics and behaviour-based personas, resulting in bottom-line more conversions.