Intercom’s core product is in-app messaging for onboarding, support and re-engagement
Also supports email and live chat (Engage), helpdesk (Respond), and knowledge base (Educate)
Chat, email and in-app messages can be targeted based on user behavior
The combined suite of tools is often used by startups and small businesses
How journy.io boosts
in SaaS environments
Start onboarding cases when trial accounts get stuck
Get task-by-task onboarding cases in your inbox, tailored to ICP fit and product behaviour.
Run churn prevention playbooks on declining accounts
Pro-actively reach out to those accounts that drop usage and are struggling with essential features.
Start conversations, based on platform behaviour (B2B)
Trigger tailored product learning sequences to an account's users, based on account fit and behaviour.
Run conversion playbooks on most promising accounts and users
Discover the best PQAs/PQLs and automate outreach at the best possible time.
Get triggers for accounts with expansion potential
Take actions on those accounts that have utilised most of its acquired licenses.
Send engagement emails, based on platform behaviour (B2C)
Trigger tailored product adoption sequences, based on user type, customer fit and past behaviour.
Engage with your customer when your platform requires it.
Add tag to Intercom
Adds a tag to a lead, user or company in Intercom.
Remove tag from Intercom
Removes a tag from a lead, user or company in Intercom.
Add note to Intercom
Adds a note to a lead or user in Intercom.
Send event to Intercom
Sends a user event to Intercom
Intercom is both an integration and a cloud source for journy.io. As an integration, your customer data in journy.io can be piped directly into Intercom so that you can begin messaging customers based on their behaviour. For example, you may want to message customers that saw a new feature but haven’t actually used it yet.
As a cloud source, journy.io pulls in both customer data as event data. This means you’ll be able to analyse your Intercom contacts, companies and conversations natively in journy.io without needing any SQL. You’ll also be able to join your Intercom data with the journy.io event data you’re already sending, so you can do things like analyse the impact of an Intercom in-app messaging campaign impact on product adoption using your favourite business intelligence.
Moreover, journy.io allows to launch various engagement actions automatically towards Intercom, upon Product-led Growth signals being triggered.
Create your free account and start driving a product-led growth strategy with the tools you're already using.