journy.io | Features

Powerful features that changes the PLG game

Whether acquiring, expanding or retaining customer, we've got you covered.

360° Customer View

See all the relevant customer data and events from your entire tech stack, in one place, together with customer journey scores and milestones.

Segments

Define how to segment users and accounts by any possible metric, including health score, feature adoption, content interaction, and automatically see these segments grow as customers use your platform.

Signals

Define signals, based on any datapoint, including properties, events, screens, ad campaigns, viewed content, and more.

Actions

Upon signals being triggered, define the playbook actions you want journy.io to perform. This ranges from sending messages and notification emails to adding activities to your favourite engagement apps.

Analytics

Uncover which product features are most relevant for selected segment and timeframe, both in usage frequency as popularity. And, which ones are key to avoiding potential churn.

Marketing Attribution

See which channels, campaigns and content most impact user engagement and actual revenue growth.

Customer Data Platform

Collect, unify and share customer data and -intelligence across your entire tech stack.

Dieter Dehaemers

co-founder & CEO



journy.io offers a clear view on which marketing, sales and CS investments produce long-lasting healthy customers. And with feature adoption, buying signals and churn risk detection, we got exactly the triggers we need to implement our PLG strategy.

Built for SaaS customer teams

Changing the way you do business, within the tools you already use.

Build revenue playbooks based on how people use your product

Stop crunching CRM records and data sheets once a month, to find risks and opportunities. Organise your workflows around consistent signals, playbook actions, and PQL intelligence, the moment it happens.

 Work in the tools you already know and use
 Give easy access to product data
 PQL intelligence and actions, the moment it happens
 All point'n'click, no SQL or coding needed

Detect which leads are hot. Sell more with less effort.

Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.

 Get prioritized call lists, sorted by likelihood-to-buy
 See unified view of each account and their users
 Get tasks and product data in your existing CRM
 Get notifications by email and on Slack

Monitor feature adoption and health scores during onboarding. Reduce churn, proactively.

Keep track of each individual user and account at scale, and see if they adopt key features during onboarding. Identify those who are at risk of churning, and pro-actively reach out to them.

 See all account and user activities in one place
 Get notified on churn risk and expansion opportunities
 Get tasks and product data in your existing tools
 Get notifications by email and on Slack

Convert more through hyper-personal automations

Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics.

 See which campaigns generate good paying customers
 Automatically add PQLs to engagement automations
 Get product usage data in your existing marketing tools
 Get PQL notifications by email and on Slack

Discover the features that bring most value to your users

Unlock the power of account-based product usage and enhance product experience at both user and company level.

 See which features are most frequently used
 See where accounts typically drop off
 Deliver faster results for your customer teams
 Full-featured customer data platform under the hood