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The Ultimate Guide to Product Adoption

If a company has a high user adoption rate, it’s an indication that far more individuals are adopting the product than are abandoning it. That usually means the company is acquiring new users very efficiently.

Download the ebook and see how a dedicated Product Adoption Strategy will change the way you acquire, activate, grow and retain more customers.
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Guide to Product adoption
Table of Content

Why are user adoption rates critical?
If a company has a high user adoption rate, it’s an indication that far more individuals are adopting the product than are abandoning it.Read more...

A Winning User Adoption Strategy
User adoption, sometimes called onboarding, is the process by which new users become acclimated to a product or service and decide to keep using it. Read more...

How to increase product value?
Teams can make changes to their marketing or product features to better meet what users want.Read more...
Valeri Potchkailov
co-founder & CEO
With over 200 new signups per week, we rely on journy.io to tell us which users from which accounts to focus on. And for each promising lead, we receive tailored playbook tasks in our CRM so we never miss a beat.

Built for SaaS customer teams

Changing the way you do business, within the tools you already use.

Build revenue playbooks based on how people use your product
Stop crunching CRM records and data sheets once a month, to find risks and opportunities. Organise your workflows around real-time PQL signals, playbook actions, and customer data from across your stack.

Work in the tools you already know and use
Give easy access to product data
PQL intelligence and actions, the moment it happens
All point'n'click, no SQL or coding needed
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Share Customer Data
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising product qualified leads that trigger specific buying signals, and make more meaningful calls, knowing which features they're interested in.

Get prioritized call lists, sorted by likelihood-to-buy
See unified view of each account and their users
Get tasks and product data in your existing CRM
Get PQL notifications by email, on Slack, and in your CRM
Check out our use cases
health score
Easily test new PLG strategies and improve conversions
Try out new PQL conditions, assign different engagement variations, and monitor how conversions progress over time.

See which features are most frequently used
Quickly test new PQL conditions and actions
Prove which engagement playbooks work best
All point and click, no code required
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PQL Experiments
Monitor feature adoption and health scores during onboarding. Reduce churn, proactively.
Keep track of each individual user and account at scale, and get notified on expansion and cross-selling opportunities. Identify those who are at risk of churning, and pro-actively reach out to them.

See all account and user activities in one place
Get notified on churn risk and expansion opportunities
Get tasks and product data in your existing tools
Get notifications by email and on Slack
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journy.io customer success use case
Convert more through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics.

See which campaigns generate good paying accounts
Automatically add PQLs to engagement automations
Get product usage data in your existing marketing tools
Lower customer acquisition costs
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journy.io marketing use case

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