journy.io | Churn Prediction & Retention Cheat Sheet

Table of Content

Key Churn Warning Signs

There are 3 main user behavior patters your should track. Read more...

Proactive Retention Strategies

Email templates and actionable strategies to implement right away. Read more...

Automating Churn Prevention with Journy.io

Automate user behavior monitoring and focus on the right accounts. Read more...

Final Thoughts: Stay Ahead of Churn

Top CS teams use AI-driven insights and proactive engagement to reduce churn. Read more...‍

Valeri Potchkailov

co-founder & CEO

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With over 200 new signups per week, we rely on journy.io to tell us which users from which accounts to focus on. And for each promising lead, we receive detailed tasks in our CRM with live usage context.

 Watch the full interview

Built for B2B SaaS

Providing growth signals so you can predictably scale your business. Faster

Activation

Increase activation rate by identifying non-activating users in real time and driving them to their first value moment automatically

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Analyse feature importance, usage and impact.

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Build key product metrics without SQL, nor coding.

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Comply to GDPR and CCPA.

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Easily create customer segments based on any product interaction.

Monetisation

Increase free-to-paid conversion by triggering monetisation only when users show clear intent to pay

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Analyse feature importance, usage and impact.

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Build key product metrics without SQL, nor coding.

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Comply to GDPR and CCPA.

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Easily create customer segments based on any product interaction.

Expantion

Increase expansion revenue by identifying customers who have outgrown their plan and upgrading them at the right moment

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Analyse feature importance, usage and impact.

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Build key product metrics without SQL, nor coding.

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Comply to GDPR and CCPA.

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Easily create customer segments based on any product interaction.

Retention

Reduce churn by detecting early behavior decay and activating retention actions while customers can still be saved

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Analyse feature importance, usage and impact.

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Build key product metrics without SQL, nor coding.

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Comply to GDPR and CCPA.

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Easily create customer segments based on any product interaction.

Build revenue playbooks based on how people use your product

Stop crunching CRM records and data sheets once a month, to find risks and opportunities. Organise your workflows around real-time PQL signals, playbook actions, and customer data from across your stack.

 Work in the tools you already know and use
 Give easy access to product data
 PQL intelligence and actions, the moment it happens
 All point'n'click, no SQL or coding needed

Check out our use cases 

Detect which leads are hot. Sell more with less effort.

Stop wasting time on unqualified leads. Look out for promising product qualified leads that trigger specific buying signals, and make more meaningful calls, knowing which features they're interested in.

 Get prioritized call lists, sorted by likelihood-to-buy
 See unified view of each account and their users
 Get cases with follow up tasks in your team inbox
 Get tasks and product data in your existing CRM

Check out our use cases 

Easily test new PLG strategies and improve conversions

Try out new PQL conditions, assign different engagement variations, and monitor how conversions progress over time.

 See which features are most frequently used
 Quickly test new PQL conditions and actions
 Prove which engagement playbooks work best
 All point and click, no code required

Check out our use cases 

Onboard. Monitor product usage. Reduce churn, proactively.

Keep track of each individual user and account at scale, and get notified on expansion and cross-selling opportunities. Identify those who are at risk of churning, and pro-actively reach out to them.

 Get notified on churn risk and expansion opportunities
 Get cases with follow up tasks in your team inbox
 See all account and user activities in one place
 Collaborate with sales and marketing thru quick actions

Check out our use cases 

Convert more through hyper-personal automations

Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics.

 Automatically add PQLs to engagement automations
 Get product usage data in your existing marketing tools
 Lower customer acquisition costs‍

Check out our use cases 

Check out our use cases 

Set up journy.io
in under one hour

Create your account and watch your revenue metrics improve. No extra dashboards to manage, no extra tools or coding needed. All from data you already have and tools you're already using.

Try it free

1

Connect your apps

One-click integration with Segment, Intercom, HubSpot, Salesforce, Zoho, Stripe, Chargebee, Close, Customer.io, Slack, Discord, and many more...

* Native connection to your platform requires SDK integration.

2

Share your revenue KPIs

We will map your onboarding, activation, motenization, expansion and retention signals to your revenue KPIs

* No coding required.

3

Turn signals into playbook actions and inbox cases

We will automate engagement playbooks for maximum revenue potential.