Supports web and mobile chat and video features so teams can communicate face-to-face or via Slack’s messaging system
Organizes chat topic by channel for archiving, searching, and organization
Syncs with Google Drive, Dropbox, Box, or third-party file-sharing services for seamless integration, so teams can share large documents during chats
Integrates with third-party platforms to connect notifications like code check-ins, error logs, and support requests
Provides searchable archive so team members can search whole PDFs, Word documents, Google Docs, Dropbox documents, and more
How journy.io boosts
in SaaS environments
Engage with your customer when your platform requires it.
Send message to Slack
Sends a message to a Slack workspace, thereby
Slack is a powerful workplace collaboration tool that can also send and receive data or event notifications. For example, you can configure your web applications to send notifications to a Slack channel whenever a certain conversion event occurs. However, you’ll need to write custom webhook code directly into your application for each event you wish to record and send in this way. The exact implementation will depend on your application language and architecture.
You can use your existing journy.io installation without modification to start sending notifications to Slack channels. Enabling Slack in journy.io, you’ll be able to immediately send event data from mobile, web and server sources to any specified channel in Slack. You can use convenient handlebars.js templating to control and populate the messages with data from any track() event. Simply enter into your journy.io settings the name of your Slack instance’s Incoming Webhook URL, and journy.io will forward any data it collects to that endpoint for you, automatically.
Moreover, journy.io allows to send various engagement messages automatically towards Slack, upon Product-led Growth signals being triggered. These formatted messages includes customer intelligence and direct links to respective customer records from your tech stack.
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