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Qualtrics

Qualtrics

https://qualtrics.com
Product-led
Sales-led
Founded
United States

,

2002
Industry
computer software
Employees
5600
Community Building

Video Content

Community

Podcast

Newsletter

What is

Qualtrics

?

Qualtrics is a single system of record for all experience data, also called X-data, allowing organizations to manage the four core experiences of business—customer, product, employee, and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.

Qualtrics

workflows

Marketing

Marketing fuels PLG engine with MQLs to attract initial users into viral loops.

MQL activities are:

Free Trial

Offer Demo

Download/Install

Open source

Option to buy

Sales

Sales gets PLG signals to engage with promising product-qualified leads.

They still reach out to marketing-qualified leads as well, to attract initial users.

Customer Success

CS teams receive playbook tasks to onboard new users that get stuck on certain features.

They also act on incoming PLG churn risk signals and try to revive declining paying customers.

The journy.io cases

How

Qualtrics

could have used journy.io

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