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Thematic helps businesses increase customer satisfaction and retention by finding insights in customer feedback. They use proprietary AI algorithms to analyze feedback collected through NPS surveys, reviews, social media and contact centre logs. Thematic aggregates insights from this feedback in one place and makes it easy for everyone to answer questions about the needs of their customers.
Marketing fuels PLG engine with MQLs to attract initial users into viral loops.
Sales gets PLG signals to engage with promising product-qualified leads.
They still reach out to marketing-qualified leads as well, to attract initial users.
CS teams receive playbook tasks to onboard new users that get stuck on certain features.
They also act on incoming PLG churn risk signals and try to revive declining paying customers.
How
Thematic
could have used journy.io
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