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Retain your hard-earned customers

Turn customer behaviour on your SaaS platform into signals and playbooks that let you focus on those trials having difficulties onboarding, or on those customers about to churn.

No SQL needed. No digging through spreadsheets or CRM records.
Free plan available.
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⭐️ ⭐️ ⭐️ ⭐️ ⭐️  4.7/5

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Turn your platform into a churn warning system

Trigger engagement sequences that target those customers that need help,
based on how they use your product and interact with your brand.

turn customer data into revenue
Max Klein
co-founder
Since using journy.io to drive our product-led growth strategy, we've seen a 2x customer acquisition at about half the churn. That's what happens when data, signals and playbooks replace guessing and manual work.
Engagement Score

Identify users with onboarding problems, or at risk of churn

Monitor various platform events and screens at scale, and get engagement and churn risk scores for each customer, both on user and account level.

Explore demo

All the data, in one 360° customer view

Monitor everything signups and paying customers are doing on your platform, and how they progress along their journey. Get context with KPIs and data from across your tech stack.

Customer 360
Insights

Discover what makes customers engage

Uncover the product features and marketing investments that most impact trial to paying conversion and actual net revenue growth.
And, which ones are key to avoiding potential churn.

Take action in the tools you're already using

Get your customer engagement metrics, signals, tasks and tickets in the engagement apps you already know and use. Run signal-specific automations, the moment it happens.

Integrations
Explore demo
Churn Action
journy.io on HubSpot Churn Task
Valeri Potchkailov
co-founder & CEO
With over 200 new signups per week, we rely on journy.io to tell us which users from which accounts to focus on. And for each promising lead, we receive detailed tasks in our CRM with live usage context.
Sales Scoring
Sales Process

360 customer view

journy.io integrates with your entire tech stack, including website and platform, to provide a single holistic view of your accounts and users.

B2B first, B2C included

journy.io was built from the ground up to support B2B, as accounts are handled as separate user-linked entities, not just users grouped together.

Journey values

Attribute a value to each account and user, and you get clearcut indications on how healthy your business is, and how much revenue is at risk of churning.

No SQL, no data crunching

Don't waste time in monthly going through data sheets and making vague analysis to define signals that are best triggered automatically, immediately and algorithmically.

Rule-based

Health scores, stages, segments and other engagement metric definitions are rule-based, on any possible customer property, event, interaction or datapoint.

Build own metrics

You can optionally create your own health and engagement metrics through simple logical, mathematical and time-related functions.

Set up journy.io
in under one hour

Create your trial account and start driving a product-led growth strategy.

Book Demo ⬆
1
Connect Sources
One-click integration with Segment, Intercom, HubSpot, Salesforce, Stripe, Zendesk, and many more...
* Native connection to your SaaS platform requires SDK integration.
2
Define scores and signals
Use gathered insights to define lifecycle stages, health profiles, buying signals, upsell moments, churn detection, buyer personas and other segments and signals.
* No coding required.
3
Turn signals into actions
Create playbook actions that trigger engagement workflows when signals occur.
* No coding required.
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