When do I need to update to a paying/higher plan?
Once you’ve reached 90% of the current plan’s data or history boundary, you will start receiving notifications that data will be cut-off at your plan’s contact limit, on a first-in, first-deleted basis. If you do not want to lose these unique visitors, leads or customers, you should add capacity by moving to a larger plan.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, AMEX, Discover, JCB, Ideal, Maestro.
How long does it take to set up?
Journy.io baseline setup for website and tech stack sources is typically completed in under one hour. It includes entering a CNAME onto your DNS and setting a snippet onto all your webpages. For cloud and mobile apps, it can be done in a few days — even less, in a couple of hours — if your dev team is ready to put their 100% on it, to integrating our clear-cut straight-forward SDKs. The remainder of the setup is based on the amount of destinations, the properties mapping and the amount of channels, campaigns and events you want to register. But almost everything is discovered automatically, so that really won’t take much time neither…
What happens when my contact limit is reached?
When the limit of contacts has been reached, the oldest contact will be marked as deleted in our database. You’ll be notified well in advance in order to upgrade your capacity by upgrading your subscription plan. When you upgrade a plan, your marked-as-deleted contacts within the new contacts boundaries will be restored! So, you don’t really lose data…you just can’t see them if you don’t pay for it!
Do we comply with GDPR when using your platform?
Yes! If you create an account, you agree to our Data Processing Agreement (DPA) that states that you clearly need to ask permission to your web- and(!) app users to accept cookies from journy.io, for the purpose of monitoring their actions. Only when endusers agree, can you provide us events and data that we will process and keep. We will never share any data to any 3rd party, be it the data itself, any derived intelligence from that data, or even analytics on that data. The data remains your property. journy.io merely processes it for you. We further also allow you to support your users in their request to view which data you hold on them, or to delete all their data if they request you to do so.