Operations Management

Align customer processes around consistent data

Share valuable customer journey insights across different departments to enable an aligned and consistent customer experience, while still keeping granular control over what's being shared.
Personas
Jorge Urios
co-founder & CEO
We run drip email and social retargeting campaigns, powered by journy.io behavioural segments and health scores. The result was an immediate 17% conversion rate increase.
Contact details including health stage segments

Relate everything you do on customer data, in full 360 view

Stop organising session to get in-person updates on customers. Instead, rely on journy.io's 360-holistic view on customers and their interactions with your peers.

Drive consistent operations through consistent data

Collect all customer activities on website and platform, as well as all interactions with your customer teams; and push derived intelligence to those tools that these same teams already use.

You get a single source of data truth, shared among all your departments, while still using best-of-breed tools for each department.

Share Customer Data
Assign Best CS Agent

Organise customer teams by interests and persona's

The best woman/man on the best account! Organise your various customer teams by strengths, and automatically assign leads and customers which needs best meet their skillset.

Built for SaaS customer teams

Changing the way you do business, within the tools you already use.

Build revenue playbooks based on how people use your product
Stop crunching CRM records and data sheets once a month, to find risks and opportunities. Organise your workflows around consistent signals, playbook actions, and PQL intelligence, the moment it happens.

Work in the tools you already know and use
Give easy access to product data
PQL intelligence and actions, the moment it happens
All point'n'click, no SQL or coding needed
Share Customer Data
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.

Get prioritized call lists, sorted by likelihood-to-buy
See unified view of each account and their users
Get tasks and product data in your existing CRM
Get notifications by email and on Slack
health score
Monitor feature adoption and health scores during onboarding. Reduce churn, proactively.
Keep track of each individual user and account at scale, and see if they adopt key features during onboarding. Identify those who are at risk of churning, and pro-actively reach out to them.

See all account and user activities in one place
Get notified on churn risk and expansion opportunities
Get tasks and product data in your existing tools
Get notifications by email and on Slack
journy.io customer success use case
Convert more through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics.

See which campaigns generate good paying customers
Automatically add PQLs to engagement automations
Get product usage data in your existing marketing tools
Get PQL notifications by email and on Slack
journy.io marketing use case
Discover the features that bring most value to your users
Unlock the power of account-based product usage and enhance product experience at both user and company level.

See which features are most frequently used
See where accounts typically drop off
Deliver faster results for your customer teams
Full-featured customer data platform under the hood
Feature Adoption

Set up journy.io
in under one hour

Create your trial account and start driving a product-led growth strategy.

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