Customer Health & Signals

Identify risks and opportunities

Define consistent health rules and -scores for each individual lifecycle stage.
Build specific trigger signals, for when a customer becomes engaged or needs support.
Hleath
Robbie Demeyer
Chief Executive Officer
We use journy.io to push platform adoption data, buying signals and health scores into our CRM and mailing system. This allowed us to increase conversion by more than 25%.

Health & signals on any interaction

Define health profiles and engagement/churn signals, based on any datapoint, including properties, event triggers, event metadata, screens, ad campaigns, email and chat conversations, meetings, tickets, and more.

Contact details including health stage segments
Feature Adoption

Health, a personal and evolving matter

Get a better sense of how each customer is progressing, monitoring health improvement and milestone achievements, both on account and user level.

Build signals from past experience

From closing/churn analytics, build PLG signals for customer about to buy, or about to churn. Or about to do anything else specific for that matter, such as being personas or reaching milestones.

Rule-based Data Segmentation
Share Customer Data

Actionable health and signals throughout your existing tools

Easily share health scores and signals throughout your entire tech stack, including marketing automation platforms, CRMs and support ticketing systems.

Built for SaaS customer teams

Changing the way you do business, within the tools you already use.

Build revenue playbooks based on how people use your product
Stop crunching CRM records and data sheets once a month, to find risks and opportunities. Organise your workflows around consistent signals, playbook actions, and PQL intelligence, the moment it happens.

Work in the tools you already know and use
Give easy access to product data
PQL intelligence and actions, the moment it happens
All point'n'click, no SQL or coding needed
Share Customer Data
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.

Get prioritized call lists, sorted by likelihood-to-buy
See unified view of each account and their users
Get tasks and product data in your existing CRM
Get notifications by email and on Slack
health score
Monitor feature adoption and health scores during onboarding. Reduce churn, proactively.
Keep track of each individual user and account at scale, and see if they adopt key features during onboarding. Identify those who are at risk of churning, and pro-actively reach out to them.

See all account and user activities in one place
Get notified on churn risk and expansion opportunities
Get tasks and product data in your existing tools
Get notifications by email and on Slack
journy.io customer success use case
Convert more through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics.

See which campaigns generate good paying customers
Automatically add PQLs to engagement automations
Get product usage data in your existing marketing tools
Get PQL notifications by email and on Slack
journy.io marketing use case
Discover the features that bring most value to your users
Unlock the power of account-based product usage and enhance product experience at both user and company level.

See which features are most frequently used
See where accounts typically drop off
Deliver faster results for your customer teams
Full-featured customer data platform under the hood
Feature Adoption

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in under one hour

Create your trial account and start driving a product-led growth strategy.

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