Customer Data Platform

Empower all your teams with consistent data

Collect customer events and data from website, platform and tech stack.

Push native source data, as well as health and feature adoption scores, buying and upsell signals, churn detection and other engagement metrics to the tools you already use in your workflows.

All on one platform. All point-and-click. No SQL required.
Share Customer Data
Willem Delbare
Serial Entrepreneur
We simply cannot afford maintaining point-to-point API integrations, each time new sales and marketing tools are being introduced. journy.io solves that specific problem, in a clean, easy and secure way.

Align all of your workflows around consistent customer insights

Centrally collect and unify events and data from your website, apps and tech stack.
journy.io adds health, stages, buying and upsell signals, churn risk and other intelligence.
Sync all back to the customer tools you already use, enforcing consistency in your workflows.

ACME, Inc
acme.com
Incoming event
Deal Closed Won
Ticket Opened
Account Created
Stage:
Health:
Health Score:
Segments: Facebook Lead, Accou
Buying Signals: Feature-complet
Churn Risk: Severe-Ticket
Open Ticket: S001-ABC-4321
MRR: €299.00
Support Contract: Standard
WebTrialCustomerGoodNormalBad21%52%87%
John Doe
john@acme.com
Incoming event
Ticket Opened
App Feature One
Form Submit
Stage:
Health:
Viewed Pricing Page: Yes
Role: Admin
Tried Feature One: Yes
Last Help Article: Easy Onboard
Next Payment Cycle: April 1st
First Feature Flow:
Trial RequestedTrialCustomerGoodBadNormal
Start → Login → Review Settings → Set Currency → Add Invoice → Add Credit Note → App Feature One
Logo
journy.io Customer Data Platform
journy.io is foremost an intelligent customer data platform.
Check out our native integrations
ID Resolution

Advanced identity resolution provides unified profiles

Advanced identity resolution algorithms matches up data from different sources, merge them into one single profile, and automatically splits them again upon user re-authentication.

Collect customer data from all possible sources

Next to pre-built connectors (Salesforce, HubSpot, Zendesk...), capture native account and user data from websites and back-end systems through SDKs and APIs.

**Support for Segment and Intercom as event collectors

Share data. Once.
Rule-based Data Segmentation

Enrich profiles with your own engagement metrics

Unified account and user profiles get enriched with default health scores, lifecycle stages, feature adoption and churn detection metrics. You can even build your own proprietary engagement metrics on top of the default ones.

Decide exactly what to share with whom

Map customer intelligence to destination custom fields, and keep granular control over what to share with whom. Filters are based on pretty much any datapoint.

Share Customer Data
Don't lock yourself in

Don’t lock yourself in. Adopt latest and best customer tools.

When new tools are introduced, map engagement metrics to those tools. All data and metrics will be sync’ed to the new system and you’ll be ready to continue work, in no time.

Built for SaaS customer teams

Changing the way you do business, within the tools you already use.

Build revenue playbooks based on how people use your product
Stop crunching CRM records and data sheets once a month, to find risks and opportunities. Organise your workflows around consistent signals, playbook actions, and PQL intelligence, the moment it happens.

Work in the tools you already know and use
Give easy access to product data
PQL intelligence and actions, the moment it happens
All point'n'click, no SQL or coding needed
Share Customer Data
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.

Get prioritized call lists, sorted by likelihood-to-buy
See unified view of each account and their users
Get tasks and product data in your existing CRM
Get notifications by email and on Slack
health score
Monitor feature adoption and health scores during onboarding. Reduce churn, proactively.
Keep track of each individual user and account at scale, and see if they adopt key features during onboarding. Identify those who are at risk of churning, and pro-actively reach out to them.

See all account and user activities in one place
Get notified on churn risk and expansion opportunities
Get tasks and product data in your existing tools
Get notifications by email and on Slack
journy.io customer success use case
Convert more through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics.

See which campaigns generate good paying customers
Automatically add PQLs to engagement automations
Get product usage data in your existing marketing tools
Get PQL notifications by email and on Slack
journy.io marketing use case
Discover the features that bring most value to your users
Unlock the power of account-based product usage and enhance product experience at both user and company level.

See which features are most frequently used
See where accounts typically drop off
Deliver faster results for your customer teams
Full-featured customer data platform under the hood
Feature Adoption

Set up journy.io
in under one hour

Create your trial account and start driving a product-led growth strategy.

Get Started 
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