Customer Data Platform

Empower all your teams with consistent data

Collect customer events and data from website, platform and tech stack.

Push native source data, as well as health and feature adoption scores, buying and upsell signals, churn detection and other engagement metrics to the tools you already use in your workflows.

All on one platform. All point-and-click. No SQL required.

Willem Delbare

Serial Entrepreneur



We simply cannot afford maintaining point-to-point API integrations, each time new sales and marketing tools are being introduced. journy.io solves that specific problem, in a clean, easy and secure way.

Align all of your workflows around consistent customer insights

Centrally collect and unify events and data from your website, apps and tech stack.
journy.io adds health, stages, buying and upsell signals, churn risk and other intelligence.
Sync all back to the customer tools you already use, enforcing consistency in your workflows.

ACME, Inc

acme.com

Incoming event

Deal Closed Won

Ticket Opened

Account Created

Stage:
Health:
Health Score:
Segments: Facebook Lead, Accou
Buying Signals: Feature-complet
Churn Risk: Severe-Ticket
Open Ticket: S001-ABC-4321
MRR: €299.00
Support Contract: Standard

WebTrialCustomerGoodNormalBad21%52%87%

John Doe

john@acme.com

Incoming event

Ticket Opened

App Feature One

Form Submit

Stage:
Health:
Viewed Pricing Page: Yes
Role: Admin
Tried Feature One: Yes
Last Help Article: Easy Onboard
Next Payment Cycle: April 1st
First Feature Flow:

Trial RequestedTrialCustomerGoodBadNormal

Start → Login → Review Settings → Set Currency → Add Invoice → Add Credit Note → App Feature One

journy.io is foremost an intelligent customer data platform.

Check out our native integrations 

Advanced identity resolution provides unified profiles

Advanced identity resolution algorithms matches up data from different sources, merge them into one single profile, and automatically splits them again upon user re-authentication.

Collect customer data from all possible sources

Next to pre-built connectors (Salesforce, HubSpot, Zendesk...), capture native account and user data from websites and back-end systems through SDKs and APIs.

**Support for Segment and Intercom as event collectors

Enrich profiles with your own engagement metrics

Unified account and user profiles get enriched with default health scores, lifecycle stages, feature adoption and churn detection metrics. You can even build your own proprietary engagement metrics on top of the default ones.

Decide exactly what to share with whom

Map customer intelligence to destination custom fields, and keep granular control over what to share with whom. Filters are based on pretty much any datapoint.

Don’t lock yourself in. Adopt latest and best customer tools.

When new tools are introduced, map engagement metrics to those tools. All data and metrics will be sync’ed to the new system and you’ll be ready to continue work, in no time.

Built for SaaS customer teams

Changing the way you do business, within the tools you already use.

Build revenue playbooks based on how people use your product

Stop crunching CRM records and data sheets once a month, to find risks and opportunities. Organise your workflows around consistent signals, playbook actions, and PQL intelligence, the moment it happens.

 Work in the tools you already know and use
 Give easy access to product data
 PQL intelligence and actions, the moment it happens
 All point'n'click, no SQL or coding needed

Detect which leads are hot. Sell more with less effort.

Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.

 Get prioritized call lists, sorted by likelihood-to-buy
 See unified view of each account and their users
 Get tasks and product data in your existing CRM
 Get notifications by email and on Slack

Monitor feature adoption and health scores during onboarding. Reduce churn, proactively.

Keep track of each individual user and account at scale, and see if they adopt key features during onboarding. Identify those who are at risk of churning, and pro-actively reach out to them.

 See all account and user activities in one place
 Get notified on churn risk and expansion opportunities
 Get tasks and product data in your existing tools
 Get notifications by email and on Slack

Convert more through hyper-personal automations

Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics.

 See which campaigns generate good paying customers
 Automatically add PQLs to engagement automations
 Get product usage data in your existing marketing tools
 Get PQL notifications by email and on Slack

Discover the features that bring most value to your users

Unlock the power of account-based product usage and enhance product experience at both user and company level.

 See which features are most frequently used
 See where accounts typically drop off
 Deliver faster results for your customer teams
 Full-featured customer data platform under the hood