Health Scores

Identify risks and opportunities during each lifecycle stage

Build consistent health profiles that align to each individual customer journey, from very first ad click and website visit, over becoming a paying customer to possibly churning.
Health Overview

Data-driven leaders know...

Jorge Urios
Co-founder & CEO
We run many marketing campaigns, from drip emails to social retargeting to dynamic content. By having journy.io adding health scores and buyer personas to our automations, we see a stagering 17% conversion rate increase.

Smart health profiles based on any interaction

Define user and account health scores, based on any datapoint, sourced from any of your tech stack or from website and SaaS platform.

Contact details including health stage segments
Health Scores

Actionable risk indicators, for customers and segments

Get a better sense of how your business is doing, monitoring how engaged customers are, both on group and individual level.

Health score for any segment, feature, campaign or content

Uncover which interacted features, channels, campaigns, help-, blog- and web content, emails, or ticket responses produces which levels of customer health.

Feature Adoption
Rule-based Data Segmentation

Build your segments on health score

Build dynamic ‘live’ segments of leads and customers that you regularly want to act on, and save them into actionable personas.

Health score made actionable throughout your tools

Share health score from defined segments with marketing automation platforms, CRMs and support ticketing systems.

Share Customer Data

Use cases

Changing the way you do business in the tools you already use.

Build workflows that align around consistent customer intelligence
Tear down those typical departmental silos and organise your different teams' workflows around uniform customer data. This gets particularly important in PLG environments.
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Share Customer Data
Monitor product adoption and health. Reduce churn, proactively.
Keep track of each individual user and account at scale, and see if they adopt key features. Identify those who are at risk of churning, and pro-actively reach out to them.
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journy.io customer success use case
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.
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journy.io sales use case
Convert more leads through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics and behaviour-based personas, resulting in bottom-line more conversions.
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journy.io marketing use case
Discover the features that make you sell or churn
Discover which features are most commonly adopted and how they perform in terms of getting customers into a certain lifecycle stage such as trial or churn.
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Feature Adoption
Get started with journy.io in under one hour

Book a meeting with one of our experts and let’s get you started.

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1
Connect Sources
One-click integration with your HubSpot, Salesforce, Stripe, Zendesk, Segment, Intercom, and many more...
* Native connection to your SaaS platform, requires SDK integration.
2
Analyse Influx
Monitor incoming data and events, and enjoy a 360-holistic view of your customers. See which features, content and interactions are most relevant to achieving your goals.
* No coding required.
3
Build Intelligence
Start with simple rules on what defines stages, health profiles, buying signals, upsell moments, churn detection and specific segments.
* No coding required.
4
Sync Destinations
Set up destinations, and map customer intelligence to custom fields, making them actionable throughout your workflows.
* No coding required.
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