Customer Health & Signals

Identify risks and opportunities

Define consistent health rules for each individual lifecycle stage.
Build specific trigger signals, for when a customer should be engaged or needs support.
Hleath
Malte Kahrs
Owner & CEO
Mtrix Logo
At MTrix, we proud ourselves to still provide personal, human support, every time a customer or reseller needs it. journy.io gives us the means to personalise our communication, at scale and at the right moment. This increases our support capacity, and substantially improves customer- and partner satisfaction. journy.io also allows us to improve marketing ROI, against happy recurring customers... not just leads!

Health & signals on any interaction

Define health and engagement/churn signals, based on any datapoint, including properties, event triggers, event metadata, ad campaigns, page visits, email and chat conversations, meetings, support tickets, and deals.

Contact details including health stage segments
Health Score

A healthy overview

Get a better sense of how your business is doing, monitoring how engaged customers are, both on group and individual level.

Health for all

Uncover which interacted features, channels, campaigns, help-, blog- and web content, emails, or ticket responses produces which levels of customer health.

Feature Adoption
Rule-based Data Segmentation

Build signals from experience

From past closing/churn analytics, build dynamic ‘live’ signals for leads and customers to indicate their likelihood to buy, to buy more or to churn. Or to do anything else specific for that matter.

Signals made actionable throughout your tools

Easily share health scores and signals with marketing automation platforms, CRMs and support ticketing systems.

Share Customer Data

Use cases

Changing the way you do business, within the tools you already use.

Build workflows that align around consistent customer intelligence
Tear down those typical departmental silos and organise your different teams' workflows around uniform customer data. This gets particularly important when applying a PLG strategy.
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Share Customer Data
Monitor feature adoption and health scores during onboarding. Reduce churn, proactively.
Keep track of each individual user and account at scale, and see if they adopt key features during onboarding. Identify those who are at risk of churning, and pro-actively reach out to them.
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journy.io customer success use case
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.
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journy.io sales use case
Convert more through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics. This gets particularly important when applying a PLG strategy.
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journy.io marketing use case
Discover the features that make you sell or churn
Discover which features are most commonly adopted and how they perform in terms of getting customers into a certain lifecycle stage such as trial or churn.
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Feature Adoption
Set up journy.io
in under one hour

Book a meeting with one of our experts and let’s get you started.

Get Started 
1
Connect Sources
One-click integration with your HubSpot, Salesforce, Stripe, Zendesk, Segment, Intercom, and many more...
* Native connection to your SaaS platform, requires SDK integration.
2
Analyse Influx
Monitor incoming data and events, and enjoy a 360-holistic view of your customers. See which features, content and interactions are most relevant to reaching lifecycle stages.
* No coding required.
3
Build Intelligence
Use gathered attribution insights to define rules for health profiles, buying signals, upsell moments, churn detection, buyer personas and other segments and signals.
* No coding required.
4
Sync Destinations
Set up destinations, and sync customer data and -intelligence to custom fields, making them actionable throughout your workflows.
* No coding required.
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