Feature Adoption

Monitor how customers use key features

Discover features that are most frequently used, and how important they are, in getting customers to a certain lifecycle stage such as trial, upsell or churn.
Feature Adoption

Data-driven leaders know...

Willem Delbare
Serial Entrepreneur
We simply cannot afford creating point-to-point API integrations each time new sales and marketing tools are being introduced. journy.io solves that specific problem, in a clean, easy and secure way.

Feature adoption for any segment, health and stage

For any segment of accounts and users, for any stage, and with any health score, you can see which features contributed most.

health score
Sales Scores

See how much value each feature contributes to

With each account and user representing a certain business value (MRR for SaaS, cart value for ecommerce)  you can directly see the sustained value for each feature.

Uncover how new features get discovered

Every new feature needs monitoring for proper adoption. With journy.io you’ll expose how these new features get picked up by segments of accounts and users.

Customer Feedback
Rule-based Data Segmentation

Segment customers by feature adoption metrics

Group accounts and users by how they use certain key features, and how these segments improves over time.

Actionable feature adoption metrics throughout your workflows

Share feature adoption metrics from defined segments towards your marketing automation platforms, CRMs and support ticketing systems.

Share Customer Data

Use cases

Changing the way you do business in the tools you already use.

Build workflows that align around consistent customer intelligence
Tear down those typical departmental silos and organise your different teams' workflows around uniform customer data. This gets particularly important in PLG environments.
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Share Customer Data
Monitor product adoption and health. Reduce churn, proactively.
Keep track of each individual user and account at scale, and see if they adopt key features. Identify those who are at risk of churning, and pro-actively reach out to them.
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journy.io customer success use case
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.
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journy.io sales use case
Convert more leads through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics and behaviour-based personas, resulting in bottom-line more conversions.
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journy.io marketing use case
Discover the features that make you sell or churn
Discover which features are most commonly adopted and how they perform in terms of getting customers into a certain lifecycle stage such as trial or churn.
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Feature Adoption
Get started with journy.io in under one hour

Book a meeting with one of our experts and let’s get you started.

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1
Connect Sources
One-click integration with your HubSpot, Salesforce, Stripe, Zendesk, Segment, Intercom, and many more...
* Native connection to your SaaS platform, requires SDK integration.
2
Analyse Influx
Monitor incoming data and events, and enjoy a 360-holistic view of your customers. See which features, content and interactions are most relevant to achieving your goals.
* No coding required.
3
Build Intelligence
Start with simple rules on what defines stages, health profiles, buying signals, upsell moments, churn detection and specific segments.
* No coding required.
4
Sync Destinations
Set up destinations, and map customer intelligence to custom fields, making them actionable throughout your workflows.
* No coding required.
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