Operations Management

Align customer processes around consistent customer data

Share valuable customer journey insights across different departments to enable an aligned and consistent customer experience, while still keeping granular control over what's being shared.
Personas

Data-driven leaders know...

Robbie Demeyer
Chief Executive Officer
We started off with journy.io to share web and trial data into our CRM and CSM platforms, so we could start calling prospects about the features [we now knew] they were struggling with. We've since added health, upsell and churn insights to better prioritise our efforts.
Contact details including health stage segments

Relate everything you do on customer data, in full 360 view

Stop organising session to get in-person updates on customers. Instead, rely on journy.io's 360-holistic view on customers and their interactions with your peers.

Drive consistent operations through consistent data

Collect all customer activities on website and platform, as well as all interactions with your customer teams; and push derived intelligence to those tools that these same teams already use.

You get a single source of data truth, shared among all your departments, while still using best-of-breed tools for each department.

Share Customer Data
Assign Best CS Agent

Organise customer teams by interests and persona's

The best woman/man on the best account! Organise your various customer teams by strengths, and automatically assign leads and customers which needs best meet their skillset.

Use cases

Changing the way you do business in the tools you already use.

Build workflows that align around consistent customer intelligence
Tear down those typical departmental silos and organise your different teams' workflows around uniform customer data. This gets particularly important in PLG environments.
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Share Customer Data
Monitor product adoption and health. Reduce churn, proactively.
Keep track of each individual user and account at scale, and see if they adopt key features. Identify those who are at risk of churning, and pro-actively reach out to them.
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journy.io customer success use case
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.
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journy.io sales use case
Convert more leads through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics and behaviour-based personas, resulting in bottom-line more conversions.
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journy.io marketing use case
Discover the features that make you sell or churn
Discover which features are most commonly adopted and how they perform in terms of getting customers into a certain lifecycle stage such as trial or churn.
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Feature Adoption
Get started with journy.io in under one hour

Book a meeting with one of our experts and let’s get you started.

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1
Connect Sources
One-click integration with your HubSpot, Salesforce, Stripe, Zendesk, Segment, Intercom, and many more...
* Native connection to your SaaS platform, requires SDK integration.
2
Analyse Influx
Monitor incoming data and events, and enjoy a 360-holistic view of your customers. See which features, content and interactions are most relevant to achieving your goals.
* No coding required.
3
Build Intelligence
Start with simple rules on what defines stages, health profiles, buying signals, upsell moments, churn detection and specific segments.
* No coding required.
4
Sync Destinations
Set up destinations, and map customer intelligence to custom fields, making them actionable throughout your workflows.
* No coding required.
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