journy.io logo
journy.io logo

Made for Customer Success

Engage with your customers at scale

Increase user adoption through behavioural insights at every stage of the customer lifecycle.

Follow the health of your customers through churn risk detection, and engage with them pro-actively and at scale, in your existing support ticketing system.

Foremost an intelligent customer data platform

Easily collect and unify customer events and data from website and apps.

journy.io adds contextual and behavioural intelligence.

Sync all with the tools you already use.

Popular use cases

Changing the way you do business.

Make more personal calls with behavioural background, right when it matters

Prioritise call tasks based on related lead’s likelihood to churn and best-next actions

Organise your team to assign trial leads to those experts that offer best possible help

Create better churn forecasts by weighing customers with behavioural metrics

Assist those that are most at risk of churning

Comparing behaviour from each customer to all previous churned customers, our likelihood-to-churn score is extremely accurate and keeps getting better over time.

See each user adoption score in the tools that matter

Product adoption shouldn’t only be a matter for customer success, siloed in their tool. With journy.io, also marketing and sales can monitor users’ health and act upon it when needed.

Organise teams by customer behaviour

The best woman/man on the best account! Organise your support teams, by customer profile, churn score and most-similar customer look-alike.

Get notified when risk arise

Get Slack and Email notifications when new churn risks are being detected, next to receiving updates on new properties, events, channels and campaigns being detected.

Measure the results of your strategies

By properly taging email responses, and looping back into journy.io, you can easily start monitoring which actions work to prevent churn (or not)!

Talk to an expert

Book a meeting and let’s get you started.

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Free stuff!

Grab our latest eBook

Series 101 — What’s a CDP and why you most probably need it

A complete guide on managing and processing customer data and why it’s so important for your business.