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journy.io logo

Customer Success

Keep your customers happy

Increase user adoption and -retention through engagement insights at every stage of the customer lifecycle.

Follow the health of your customers, at scale, and engage with them when becoming at risk of churning.

ROBBIE DE MEYER

CHIEF EXECUTIVE OFFICER

We started off with journy.io to share web and trial data into our CRM, so we could start calling prospects about the features [we now knew] they were struggling with. We’ve since added health and engagement metrics to better prioritise our efforts.

Assist those who are most at risk of churning

Get clear health, engagement and churn detection metrics, so you can assist those in need.

Get notified when risk arise

Get Slack and Email notifications when new churn risks are being detected for select segments, personas, or even individual customers.

Measure the results of your support strategies

By properly tagging email responses, journy.io’s feedback loop lets you discover which actions work to prevent churn.

Monitor adoption metrics in the tools that matter

Have a clear view of which features each customer uses on your platform, at scale, and make support automations to act in the tools you already use.

Organise onboarding teams by trial health and engagement

The best woman/man on the best account! Organise your support and onboarding teams, by health, feature adoption, segment and churn risk scores.

Popular use cases

Changing the way you do business.

Make more personal calls with behavioural background, right when it matters

Prioritise call tasks based on related lead’s likelihood to churn and best-next actions

Organise your support teams to assign churning customers to most fitting experts

Create better churn forecasts by weighing customers with behavioural metrics

Integrate customer engagement into your workflows

Easily collect and unify customer events and data from website and apps.

journy.io adds health, engagement, lead qualification and churn risk metrics.

Integrate with all the tools you already use.

journy.io is foremost an intelligent customer data platform.

Try journy.io for free

Set up your own free trial account, or book a meeting with one of our experts

…and let’s get you started.

© journy.io BV 2021 — All rights reserved.

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A complete guide on managing and processing customer data and why it’s so important for your business.