Customer Success

Retain your hard-earned customers and keep them happy

Increase user adoption and -retention through engagement insights at every stage of the customer lifecycle.

Follow the health of your customers, at scale, and engage with them when becoming at risk of churning.
Customer Success Health Score

Data-driven leaders know...

Robbie Demeyer
Chief Executive Officer
We started off with journy.io to share web and trial data into our CRM and CSM platforms, so we could start calling prospects about the features [we now knew] they were struggling with. We've since added health, upsell and churn insights to better prioritise our efforts.
Notify Health

Get notified when risk arise

Get Slack and Email notifications when new churn risks are being detected for select segments, personas, or even individual customers.

Assist those who are most at risk of churning

Get clear health, engagement and churn detection metrics, so you can assist those in need.

Customer Success Engagement
Measuring Support Strategy

Measure the results of your support strategies

By properly tagging email responses, journy.io’s feedback loop lets you discover which actions work to prevent churn.

Monitor adoption metrics in the tools that matter

Have a clear view of which features each customer uses on your platform, at scale, and make support automations to act in the tools you already use.

Share Customer Data
Assign Best CS Agent

Organise onboarding teams by trial health and engagement

The best woman/man on the best account! Organise your support and onboarding teams, by health, feature adoption, segment and churn risk scores.

Popular use cases

Changing the way you do business.

Make personal calls with behavioural background, right when it matters
Prioritise call tasks based on related lead’s likelihood to churn and best-next actions
Organise your support teams to assign customers to most fitting experts
Create better churn forecasts by weighing customers by churn risk
Get started with journy.io in under one hour

Book a meeting with one of our experts and let’s get you started.

REQUEST Free Trial
1
Connect Sources
One-click integration with your HubSpot, Salesforce, Stripe, Zendesk, Segment, Intercom, and many more...
* Native connection to your SaaS platform, requires SDK integration.
2
Analyse Influx
Monitor incoming data and events, and enjoy a 360-holistic view of your customers. See which features, content and interactions are most relevant to achieving your goals.
* No coding required.
3
Build Intelligence
Start with simple rules on what defines stages, health profiles, buying signals, upsell moments, churn detection and specific segments.
* No coding required.
4
Sync Destinations
Set up destinations, and map customer intelligence to custom fields, making them actionable throughout your workflows.
* No coding required.
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