Buying & Upsell Signals

Target those who are most ready to buy

When dealing with customers at scale, you need customer intelligence to know where to focus on, who's ready to buy or upsell. journy.io's buying and upsell signals provide such intelligence throughout the entire organisation.
Rules for Segments

Data-driven leaders know...

Malte Kahrs
Chairman & CEO
Before journy.io, we simply didn’t know where leads came from and how real they were. We had a whole pre-sales team doing qualification calls and looking at social media profiles. Now we know why each individual lead comes in, even before picking up the phone.

Signals based on any interaction

Define the rules that signals a users and accounts is ready to buy or buy again. Rules are made on health score, feature adoption, content interaction, (sales or CS-)team interactions.

single unified source of truth
Customer Feedback

Continuously refine signals

Criteria for signals are initially made by assumption and refined through feature and property analytics on those who bought (again).

Signals made actionable throughout your tech stack

Share buying and upsell signals with your marketing automation platforms, CRMs and support ticketing systems, so they all can act properly on them.

Share Customer Data

Use cases

Changing the way you do business in the tools you already use.

Build workflows that align around consistent customer intelligence
Tear down those typical departmental silos and organise your different teams' workflows around uniform customer data. This gets particularly important in PLG environments.
Discover more
Share Customer Data
Monitor product adoption and health. Reduce churn, proactively.
Keep track of each individual user and account at scale, and see if they adopt key features. Identify those who are at risk of churning, and pro-actively reach out to them.
Discover more
journy.io customer success use case
Detect which leads are hot. Sell more with less effort.
Stop wasting time on unqualified leads. Look out for promising leads that trigger certain buying signals, and make more meaningful calls, knowing which features they're interested in.
Discover more
journy.io sales use case
Convert more leads through hyper-personal automations
Target the right audience at the right time with the right message. Your existing automations get power-boosted with customer engagement metrics and behaviour-based personas, resulting in bottom-line more conversions.
Discover more
journy.io marketing use case
Discover the features that make you sell or churn
Discover which features are most commonly adopted and how they perform in terms of getting customers into a certain lifecycle stage such as trial or churn.
Discover more
Feature Adoption
Get started with journy.io in under one hour

Book a meeting with one of our experts and let’s get you started.

REQUEST Free Trial
1
Connect Sources
One-click integration with your HubSpot, Salesforce, Stripe, Zendesk, Segment, Intercom, and many more...
* Native connection to your SaaS platform, requires SDK integration.
2
Analyse Influx
Monitor incoming data and events, and enjoy a 360-holistic view of your customers. See which features, content and interactions are most relevant to achieving your goals.
* No coding required.
3
Build Intelligence
Start with simple rules on what defines stages, health profiles, buying signals, upsell moments, churn detection and specific segments.
* No coding required.
4
Sync Destinations
Set up destinations, and map customer intelligence to custom fields, making them actionable throughout your workflows.
* No coding required.
© journy.io BV 2021 — All rights reserved.
The names and logos of third party products and companies shown on the website and other promotional materials are the property of their respective owners.